AUTHENTICITY & RETURNS

 

[ 100% Authenticity Guaranteed ] All items at BrandShop Reference are rigorously inspected by professional brand experts to ensure 100% authenticity. We are a licensed antique dealer in Japan, authorized by the Public Safety Commission. Shop with confidence knowing you are purchasing genuine luxury goods. 

[ Return & Refund Policy ] All sales are final. As our items are unique, pre-owned luxury goods, we do not accept returns, exchanges, or refunds for personal reasons (e.g., color/size difference from imagination, or change of mind). 

  • Damaged or Incorrect Items: In the unlikely event that you receive a damaged item, an incorrect product, or have concerns about authenticity, please contact us within 5 days of delivery. We will verify the tracking information and product details with the courier to resolve the issue. Please note: We cannot accept any claims after 5 days of delivery. 

  • Inquiries Before Purchase: If you have any questions regarding the condition, size, or details of a product, please feel free to contact us via email or phone before placing your order. 

[ Order & Shipping Process ]

  1. Confirmation: Upon receiving your order, we will verify the inventory and notify you of the estimated shipping date.

  2. Tracking: On the day of shipment, you will receive a tracking number via email or SMS. 

[ Contact Information ] Reference Co., Ltd. (Headquarters) 3-2-11 Isogamidori, Chuo-ku, Kobe, Hyogo 651-0084, Japan Phone: +81-78-242-1248 | FAX: +81-78-242-0628